The Becom Trustmark guarantees

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances from Becom

Regular monitoring

Member since
Last verification
Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • SSL validation by TrustProfile
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • Becom
  • Consumentenombudsdienst
Submit a dispute

Real entrepreneur

Manifesto

Lotana is a first generation family business, specialized in the online sale of board games and puzzles. Our strengths are the variety of games and puzzles, the fast delivery and the personal touch. We enjoy bringing our games and puzzles closer to other people. We consciously opt for a wide range, so that everyone will undoubtedly find something to their liking on our website.

View manifesto

How would you rate Lotana?

Approved

Member of Becom since 2021

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances of Becom

Regular monitoring

Member since
Last verification
Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • SSL validation by TrustProfile
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • Becom
  • Consumentenombudsdienst
Submit a dispute

Real entrepreneur

Manifesto

Lotana is a first generation family business, specialized in the online sale of board games and puzzles. Our strengths are the variety of games and puzzles, the fast delivery and the personal touch. We enjoy bringing our games and puzzles closer to other people. We consciously opt for a wide range, so that everyone will undoubtedly find something to their liking on our website.

View manifesto

How would you rate Lotana?

Trustprofile reviews

Trustprofile
Filter reviews by rating
Lotana has 75 5 star ratings 75
Lotana has 1 4 star ratings 1
Lotana has 0 3 star ratings 0
Lotana has 0 2 star ratings 0
Lotana has 1 1 star ratings 1

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  1. letouk

    Perfect!

    Reply
  3. Giorgio

    Fast and good offer

    Reply

  4. How would you rate Lotana?

  5. Marco Atzberger

    the selection is broad and the product are really good. sometimes the pricing is very good, sometimes only good - but a great service

    Reply
  7. Dario d'Alessandro

    Good communicators, very helpful and quick to respond to any question , the game was adequately packed. Very professional

    Reply
  9. Bart van der Velden

    They made a mistake in my order BUT I contacted them through email. I got a response the same day (THIS is very important) and i figured out a solution with them. Mistake do happen. But because they are responsive through email I would give them 5 stars but because of the mistake they made in the order i give a good 4 stars. So there customer service is (for me) 5 stars. Responsive and quick

    Reply
  11. Shanto Kuegler

    fast delivery, top price, Top!

    Reply