The Becom Trustmark guarantees

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances from Becom

Regular monitoring

Member since
Last verification
Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • SSL validation by TrustProfile
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • Becom
  • Consumentenombudsdienst
Submit a dispute

Real entrepreneur

Manifesto

Lotana is a first generation family business, specialized in the online sale of board games and puzzles. Our strengths are the variety of games and puzzles, the fast delivery and the personal touch. We enjoy bringing our games and puzzles closer to other people. We consciously opt for a wide range, so that everyone will undoubtedly find something to their liking on our website.

View manifesto

How would you rate Lotana?

Approved

Member of Becom since 2021

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances of Becom

Regular monitoring

Member since
Last verification
Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • SSL validation by TrustProfile
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • Becom
  • Consumentenombudsdienst
Submit a dispute

Real entrepreneur

Manifesto

Lotana is a first generation family business, specialized in the online sale of board games and puzzles. Our strengths are the variety of games and puzzles, the fast delivery and the personal touch. We enjoy bringing our games and puzzles closer to other people. We consciously opt for a wide range, so that everyone will undoubtedly find something to their liking on our website.

View manifesto

How would you rate Lotana?

Trustprofile reviews

Trustprofile
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Lotana has 75 5 star ratings 75
Lotana has 1 4 star ratings 1
Lotana has 0 3 star ratings 0
Lotana has 0 2 star ratings 0
Lotana has 1 1 star ratings 1

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  1. Vít Pavera

    Great service. Fast international delivery.

    Reply
  3. Lorenzo Massari

    Incredibly fast delivery on the other side of Europe, game in perfect shrinkwrapped condition

    Reply

  4. How would you rate Lotana?

  5. Dennis

    Fast delivery, well packaged. Very nice!

    Reply
  7. Stefan

    Good service, fast delivery.

    Reply
  9. Josef Ubaka

    10/10

    Reply
  11. Petr Pour

    Fast shipping and items were nicely packaged. Highly recomended shop!

    Reply