The Becom Trustmark guarantees

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances from Becom

Regular monitoring

Member since
Last verification
Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • Trustprofile
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • Becom
  • Consumentenombudsdienst
Submit a dispute

Real entrepreneur

Manifesto

At Lotana, the joy of playing is at the heart of everything we do. As a first-generation family business, we specialize in the online sale of board games and puzzles. Thanks to our wide selection, fast service, and personal approach, we strive to provide every customer with an enjoyable shopping experience. We believe that there is a perfect game or puzzle for everyone. That is why we offer more than 5,000 carefully selected titles, ensuring that both young and old can easily find something to enjoy, discover, and share.

View manifesto

How would you rate Lotana?

Approved

Member of Becom since 2021

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances of Becom

Regular monitoring

Member since
Last verification
Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • Trustprofile
  • Google Safe Browsing

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • Becom
  • Consumentenombudsdienst
Submit a dispute

Real entrepreneur

Manifesto

At Lotana, the joy of playing is at the heart of everything we do. As a first-generation family business, we specialize in the online sale of board games and puzzles. Thanks to our wide selection, fast service, and personal approach, we strive to provide every customer with an enjoyable shopping experience. We believe that there is a perfect game or puzzle for everyone. That is why we offer more than 5,000 carefully selected titles, ensuring that both young and old can easily find something to enjoy, discover, and share.

View manifesto

How would you rate Lotana?

Trustprofile reviews

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Lotana has 93 5 star ratings 93
Lotana has 2 4 star ratings 2
Lotana has 0 3 star ratings 0
Lotana has 0 2 star ratings 0
Lotana has 0 1 star ratings 0

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  1. Jiří Trojánek

    Everything was excelent! Thanks a lot!

    Reply
  3. Dora Medgyesi

    Thank You! Everything has arrived!

    Reply

  4. How would you rate Lotana?

  5. Arron

    Fast delivery on an game that I couldn't get anywhere!

    Reply
  7. Tomas Fruno

    great

    Reply
  9. Celine

    Easy to buy and came fast!

    Reply
  11. Vít Pavera

    Great service. Fast international delivery.

    Reply