The Becom Trustmark guarantees

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances from Becom

Regular monitoring

Member since
Last verification
Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • SSL validation by TrustProfile
  • Google Safe Browsing
  • TrendMicro

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • Becom
  • Consumentenombudsdienst
Submit a dispute

Real entrepreneur

Manifesto

Lotana is a first generation family business, specialized in the online sale of board games and puzzles. Our strengths are the variety of games and puzzles, the fast delivery and the personal touch. We enjoy bringing our games and puzzles closer to other people. We consciously opt for a wide range, so that everyone will undoubtedly find something to their liking on our website.

View manifesto

How would you rate Lotana?

Approved

Member of Becom since 2021

  • Regular monitoring
  • Clear conditions
  • Complaint management
  • Real entrepreneur

Assurances of Becom

Regular monitoring

Member since
Last verification
Approved

This annual certification is conducted to ensure that the online shop is and remains up to date regarding general legal ecommerce requirements.

Requirements
Security scan

This regular scan is conducted to ensure that the online shop is and remains up to date with current security requirements.

  • SSL validation by TrustProfile
  • Google Safe Browsing
  • TrendMicro

Clear ordering process & conditions

Transparent ordering process and conditions for a reliable shopping experience.

  • delivery of products and services
  • return
  • guarantee
  • prices
  • payment methods

Complaint management

Unable to resolve an issue or complaint directly with the shop customer service?

  • Becom
  • Consumentenombudsdienst
Submit a dispute

Real entrepreneur

Manifesto

Lotana is a first generation family business, specialized in the online sale of board games and puzzles. Our strengths are the variety of games and puzzles, the fast delivery and the personal touch. We enjoy bringing our games and puzzles closer to other people. We consciously opt for a wide range, so that everyone will undoubtedly find something to their liking on our website.

View manifesto

How would you rate Lotana?

Trustprofile reviews

Trustprofile
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Lotana has 80 5 star ratings 80
Lotana has 1 4 star ratings 1
Lotana has 0 3 star ratings 0
Lotana has 0 2 star ratings 0
Lotana has 0 1 star ratings 0

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  1. Giovanni Cannova

    Good!

    Reply
  3. Sebastian Lang

    Keinerlei Probleme, absolut angemessene Preise. Schneller Versand und guter Service. Jederzeit wieder! :)

    Reply

  4. How would you rate Lotana?

  5. Stefano Zannoni

    All perfect!!

    Reply
  7. userta

    great product catalog, service and support! highly recommended!

    Reply
  9. Demet Tekinay

    Incredibly fast shipping to Germany, some of the latest puzzles on the market with a very good price, very friendly and effective customer relations 😃 Bravo! And thank you 🤗 Highly recommended 💖

    Reply
  11. Maria Bravo

    Good pricing, games in english, fast delivery!

    Reply