Response by William Wangen Dear Paul,
Thank you for bringing your concerns to our attention. We understand your frustration and would like to address each point raised in your feedback.
Regarding the quality of our watches, we want to assure you that all our timepieces undergo thorough quality inspections. We work closely with our manufacturing partners to ensure that each watch meets our stringent standards before it is made available for purchase. We take pride in offering high-quality watches that are built to last.
It is worth noting that many reputable watch brands choose to manufacture their products in China to optimize production costs while maintaining the same level of quality. This practice allows us to offer our watches at competitive prices without compromising on craftsmanship.
In regard to the issue of non-delivery, we apologize for any inconvenience caused. After thoroughly reviewing your order, we found that the watch was unable to reach you due to an incomplete address provided. We understand the frustration this may have caused, and we are taking steps to rectify the situation.
Upon receiving the watch that was to be returned in the event it was not delivered to you, we will immediately initiate the refund process. Our primary objective is to offer outstanding customer service, and we sincerely apologize for any confusion or inconvenience experienced throughout this procedure.
We value your feedback and strive to continuously improve our services. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for your understanding and for giving us the opportunity to address your concerns.
Best regards,
