Transaction ID: xjil1ge07zn9d1rb During a swap, I started by exchanging crypto tokens with Changelly. As long as the amount was small, everything went well. As soon as the sums reached 0.6 ETH, they decided to block my funds to strike. They blocked my money for an identity verification and to verify the source of the funds. Since everything was clean on my end, I had to insist for several days before finally getting a response that they would refund me... but they told me they were waiting for the green light from their management, but never received a refund after about thirty emails..
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Rated 8.9 by 143 customers
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- kdx8
- McBride
swapped and out in under 10 minutes. tried another platform last month and they froze my funds for “security checks” that turned into a Kafka novel👀
How would you rate Changelly?
- Pete
I crossed borders with no permanent address and no bills under my name for months. Support suggested a bank letter confirming my registered address, but my bank only issues statements quarterly. Tried uploading expired bills, got denied. Final solution was to send a scanned lease agreement plus a recent mobile phone bill from an old address. Verification passed, but barely. Support was helpful but the process tested patience big time
- Adrozo
I got the email asking for feedback, so here's mine: I'm a fan of the rates, but damn, that Apple Pay integration could be way better. Still, if you're not scared of putting in some big numbers, this is the place to be
- Mihai
That day I tried to buy with my card on another site and the bank flagged me like I was a criminal. Here, payment was easy and app rates are more competitive
- DAOwalker
Used the mobile app again this morning, swapped some stablecoins into TON. Kinda forgot how quick it runs. Even on 4G in a moving bus, it completed before I even noticed. Rate stayed true too. That’s rare.