Changelly Trust Profile – Reliable Insights & User Complaints

Terrell Wanlass
7/15/2025
Apple Pay + XMR for my vpn felt oddly futuristic lol Whole process quicker than updating my browser extensions
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Response by Changelly
Hi there! Thank you for such valuable feedback. We're happy to have made your crypto days easier. Enjoy your stay with Changelly!
Rio L
7/14/2025
Everything went fine, but live chat took a few minutes to respond
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Response by Changelly
Hello, Rio! We're happy to see you enjoying our services and would be grateful if you encouraged the team with 5 stars 🙂 Thanks in advance, and have a wonderful day ahead!
How would you rate Changelly?
Britton
7/14/2025
App lagged right when the rate was perfect. By the time it loaded, dip was gone
Reply
Response by Changelly
Hi there, and thanks for bringing the matter to our attention! Our system is designed to automatically exchange received funds regardless of the work of the app/website, as everything is processed behind the scenes. That said, if you don't feel like the rate you got the funds at was the actual live rate at the moment when the funds came to us, please share your full story and more importantly, the Changelly Transaction ID with us at support@changelly.com for the "Rate check" procedure – the team is available 24/7 and will happily look into your case on the spot. If there was a discrepancy caused by our system, we'll gladly compensate you for it. Once all is well and resolved, please consider updating your review and the given rating. Thank you in advance! I look forward to hearing from you soon.
Edward
7/12/2025
I exchanged Monero for USDT. Surprised this even works on mobile but it does. Anon to normie
Reply
Response by Changelly
Hello, Edwards, and thanks for the 5 stars! We're happy to see you enjoying our app and wish you only the best of swaps with Changelly!
Rod
7/11/2025
swapped some eth for usdt. took a minute to load, but no biggie. fees could be lower tho, but I ain’t complaining. appreciate that 24/7 support whenever I need help
Reply
Response by Changelly
Hi there, Rod, and thank you for the 5 stars! ⭐
Michael Walton
7/10/2025
Saw the feedback request come through! Everything worked fine, but honestly, some more detailed info on rates would be helpful next time.
Reply
Response by Changelly
Hi there, and thanks for the positive feedback! Our goal is to provide a 5-star experience, so it would mean a lot to us if you considered giving us a higher rating. Thank you! 🙂 Regardless, we wish you a great day and only the best of swaps with Changelly!

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