Changelly

| total 152 reviews |

73 reviews last 12 months

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Irena
9/8/2025
Support answered fast but sounded like chatgpt on decaf, gimme that caffeinated clarity, fam
Reply
Response by Changelly
Hi, Irena! We're sorry to see you're dissatisfied with the work of our Support team. We'll bring your feedback to the attention of our management and do our utmost to offer you a better experience the next time. We'd appreciate it if you update your review afterward if we succeed. In the meantime, we wish you a great day ahead!
Tariq Landlam
9/8/2025
the app makes swapping crypto quick and easy, but I'd appreciate it if you added a favorite coins section, so I can access the ones I trade most often faster
Reply
Response by Changelly
Hi there, Tariq, and thanks for the 5 stars! There is such a section in our app, though it's possible that something didn't work correctly for you. Please share your full story with us at support@changelly.com or via the live chat on the main page – the team is available 24/7 and will happily look into it for you on the spot.
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Iris Baaz
9/7/2025
Interface lagged for a few seconds during a routine operation. Nothing was lost, and the figures updated correctly shortly after
Reply
Response by Changelly
Hey there, Iris, and thanks for the overall positive review and the 5 stars! We're glad to see everything worked out for you and will make sure to keep an eye out for any interruptions in our system. In the meantime, we wish you a great day and only the best of swaps ahead. Cheers!
Clarita
9/6/2025
Saw the review email after my crypto buy. I liked how they did the whole KYC thing and it was painless, less paperwork, quicker approval unlike those other exchanges where it takes forever. Always good to know they care what users think!
Reply
Response by Changelly
Hi there! Thank you for the 5 stars and for noticing the transaction speed. We put a lot of effort into keeping our transactions lightning-fast and don't plan on stopping anytime soon 🚀🚀🚀 Enjoy your stay with Changelly!
Lera
9/6/2025
👀 At least they’re not shy about asking! Five stars for the exchange rates and user experience, but adding more payment options would make this perfect! UPD Really hope this will be implemented soon ❤
Reply
Response by Changelly
Hello, and thank you! We always strive to find the best rates across the globe, and we're very pleased to receive 5-star reviews ⭐ We're always looking into more payment options, so be sure to check every now and then for new stuff. In the meantime, have a great day!
Roman
9/6/2025
great tool but why the app lag like it’s mining BTC in the background lol
Reply
Response by Changelly
Hi there, Roman, and thanks for bringing it to our attention! We didn't notice any interruptions in the work of our system lately, but please share your full story and the Changelly Transaction ID with us at support@changelly.com or via the live chat on the main page – the team is available 24/7 and will look into your case on the spot. We appreciate any help you can offer. Thanks in advance!