Changelly Trust Profile – Reliable Insights & User Complaints

Buriti
11/14/2025
ok so i was tryna move sum tron to usdc, ended up w error code idk#69420 or sum 🤡 thought i rugged myself. refresh 3 times, it’s THERE. wild wild west blockchain still alive
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Response by Changelly
Hello there! We didn't fully understand your concern, but we'd be happy to help you resolve whatever issue you're facing. Please share your full story with us at support@changelly.com or the live chat on the main page. The team is available 24/7 and will be glad to investigate your case on the spot. Thanks in advance, and have a great day ahead!
Ruth Young
11/13/2025
mobile app froze right when I hit confirm. Scary moment watching a spinning wheel eat my money.
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Response by Changelly
Hi, Ruth, and thanks for bringing the matter to our attention! First and foremost, let us advise you to use a strong WiFi signal to avoid any lag, not the mobile internet. But should that ever happen to you again, don't hesitate to reach out to our 24/7 support team at support@changelly.com or via the live chat on the main page – they'll happily check anything on the spot and perhaps advise you something more useful in the moment. For now, we wish you a great time with Changelly and the best of swaps ahead. Safe rides!
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Mel D
11/12/2025
kitties i just did the swap like a few days ago and wowza "pls review us"💀 yall quick w that one. everythign went gud tho 💅
Reply
Response by Changelly
Thanks a lot, Mel! For both the kind words and the 5 stars, it really means a lot to us. We'll always keep up the good work and wish you the best of swaps ahead. Enjoy!
Pokrovsky
11/12/2025
Kept 4 tabs open, 2 wallets, 1 existential crisis. Changelly still pulled thru. Got the feedback mail like a week later lol
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Response by Changelly
Hi there! Hope you're doing well after all that. ^^ But thank you for such valuable feedback. We're happy to have made your crypto days easier. Enjoy your stay with Changelly!
Lambrosca
11/12/2025
Site felt a bit outdated, while mobile had all the new rate-tracking tweaks. Execution was faster too. They are pushing updates there first.
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Response by Changelly
Hello there, and thanks for taking the time to review us! We're happy to see you enjoying our app and will make sure to improve all other aspects as well. For now, we wish you a great time with Changelly and the best of swaps ahead. Cheers!
Debbie
11/11/2025
Not complaining but why was the commission higher this time? 👀 Same card, same coin, different result. Maybe some update? Please reply if I’m missing something
Reply
Response by Changelly
Hi, Debbie, and thanks for reaching out. When it comes to fiat purchases, Changelly only acts an aggregator for purchase providers, a marketplace if you will. Each purchase provider has their own set of rules and fee structure, so its best to talk to them directly. If you recall the purchase provider you selected, feel free to drop us a message in the live chat and our team will share the provider's contacts on the spot. If not, well, let's figure it out together. Our team's available 24/7 and will happily assist anytime. :)

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