Changelly

| total 152 reviews |

73 reviews last 12 months

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Ann
11/10/2025
App rate looked better than the web one buuuuut the final amount didn’t really match. Not a big loss, but confusing
Reply
Response by Changelly
Hello, Ann! Our system automatically fetches the best live rates across multiple exchanges worldwide, but if you're sure there's some kind of discrepancy, our team will check it for you. Please reach out to us at support@changelly.com or via the Support button on the main page. The team is available 24/7, of course. Thanks!
Juan
11/10/2025
The screen said success. I didn't even check the numberw tbh, just happy it worker
Reply
Response by Changelly
Hello there, and thank you for the positive feedback! We work very hard indeed to keep our interface useful while still easy to handle, and we appreciate you noticing it. Should you ever have any questions, our support team is available 24/7 so don't you hesitate for a moment. We'll be sure to keep up the good work and wish you a great day in the meantime.
How would you rate Changelly?
Chloe
11/9/2025
Integration of fiat-to-crypto flows into our payments stack took two dev-days using the public API. Webhooks and callbacks fired reliably, so our reconciliation engine didn’t need extra babysitting. A note: a little more sample code for bulk orders would defo speed up future rollouts.
Reply
Response by Changelly
HI, Chloe, and thanks for sharing your thoughts with us. We've shared them with our responsible managers and will be looking for improvement. Thanks again and have a great time with Changelly!
Poppy
11/9/2025
Everything good this time 👍 but I swear last week my swap from bnb took ages either it was network speed random or you guys update the routes sometimes
Reply
Response by Changelly
Hi there, Poppy, and thanks for the 5 stars despite the experience with that transaction. Should that ever happen again, be sure to reach out to us at support@changelly.com or via the live chat on the main page – the team is available 24/7 and will happily look into any transaction on the spot. For now, all's well that ends well and we're happy to see you enjoying Changelly, thank you!
Dan
11/9/2025
Onboarding a buddy to crypto, threw in $200 from card, amount refresh lagged during the confirmation so he lost a few sats in the shuffle
Reply
Response by Changelly
Hi, Dan! We're sorry to see you experiencing a bit of a lag, but rest assured, them processing happens behind the scenes and is fully automated, so the UI displays will not affect the exchange/purchase results. And should you ever have any questions in the process, don't hesitate to ask our 24/7 support team at support@changelly.com or via the live chat. Enjoy your stay with Changelly!
Lorenzo
11/8/2025
I used the web interface first bu noticed the app’s fees were lower for the same amount. End result was a bit higher using the mobile version, so now I just use the app for exchanges
Reply
Response by Changelly
Lorenzo, thank you for the positive feedback! We put a lot of work into keeping the fees as low as possible so that your transactions can reach their full potential 🙂 We'll do our best to keep it up and wish you the best of swaps in the meantime. Enjoy!